Return and Exchange

Return and Exchange Policies

Delivery: Purchases made from our website will be dispatched within 2 business days with insured shipping.

Return and Exchange Policy:

At Pierre du Nil, customer satisfaction is our priority. We offer a 14-day unconditional return guarantee for all products purchased. However, the following conditions apply:

  1. Non-returnable Items:

    • Products with damaged original packaging.
    • Items with missing contents.
    • Used products or items that have lost their resaleability.
    • Products in a condition that cannot be sold to another customer.
    • Personalized items, such as those with certificates issued in the customer's name.
    • Specially procured or custom-made items for your order.
    • Products marked as "No returns or exchanges" on the product detail pages.

  2. Return Procedure:

    • Returns must comply with our return procedure to be processed.
    • Once your returned products reach Pierre du Nil, they will undergo a thorough inspection to ensure compliance with return conditions.
    • You will be notified using the contact details registered in our system regarding the status of your return.

  3. Exchange and Refund Options:

    • For products meeting the return conditions, you may request an exchange for a different product or a refund.
    • Ensure that the product you wish to return is complete with its warranty certificate, certificate (if available), user manual, accessories, and all other original package contents.

  4. Shipping Costs:

    • For returns within the Czech Republic, if the items are sent via our contracted shipping company, the shipping fee will be covered by us.

Important Notes:

  • Products that do not meet the return conditions will not be accepted, and the return process will not be guaranteed.
  • We strive to complete the return and refund process promptly. However, please allow time for the necessary inspections and processing.

For any questions or further assistance, please contact our customer service team using the contact information provided on our website. We are here to ensure a smooth and satisfactory shopping experience with Pierre du Nil.