Orders placed through our website will be dispatched within 2 business days with insured shipping. Delivery times may vary depending on your location and the shipping method selected.

Yes, you can opt for personal pick-up from our physical store. During the checkout process, select the "In-Store Pickup" option. You will receive a notification when your order is ready for pick-up. Please bring a valid ID and your order confirmation email when you come to collect your order.

Our store address: Maiselova 38/15, 110 00 Praha 1

Pierre du Nil offers a 14-day unconditional return guarantee. Items must be returned in their original packaging, with all contents intact, and in an unused condition. Personalized items, products with damaged packaging, or missing contents are not eligible for return. For returns within the Czech Republic, if sent via our contracted shipping company, the shipping fee will be covered by us. Please contact our customer service for detailed return instructions.

We provide detailed size guides on our product pages to help you choose the right size. If you need further assistance, our customer service team is available to help you find the perfect fit.

Habitat accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

We accept various secure payment methods including credit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed through secure servers and encrypted to protect your personal information.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

Pierre du Nil products purchased can be returned within 14 days under our unconditional return guarantee. Items with damaged packaging, missing contents, or personalized items are not eligible for return. Products marked with "No returns or exchanges" on the product detail pages are also not eligible for return. For detailed return procedures, please refer to our Return and Exchange Policy.

For customer service, please email us at contact@pierredunil.com. You can also reach us via WhatsApp at +420 725 118 943. We offer live chat support for immediate assistance.

For any further questions or assistance, please contact our customer service team. Thank you for choosing Pierre du Nil!